Returns for replacement will be available in the event the item is damaged in transport, exclusions apply*. Please see the Shipping, delivery & returns link on each retail page for more information.
*EXCLUSIONS: If, in the event, the freight company has recommended certain packaging for protection and the customer does not comply and receives the item in a damaged condition, the freight company will not be responsible for those damages.
Within 48 hours of receiving your product, carefully inspect the packaging. If damage to the packaging is present, take a picture. Open the package and inspect the product. If the product appears damaged, take a picture. Send an email describing damages with attached photos to: email@example.com
*EXCLUSIONS: Items may qualify as a return for replacement if an item is damaged and the following steps have been taken: 1) Photos of the damaged exterior/box/packaging; 2) Photos of the damaged product; 3) Email firstname.lastname@example.org
Upon receipt and review of returned item(s), including email with photos and specified damage(s), a replacement for the damaged item will be issued. As a courtesy, when returning for replacement, McCroskey Interiors will procure return shipping and ship-to fees as well as those associated with credit card transaction processes. Replacements may take up to 10-12 weeks.