Return Policy
Return Policy
Returns for replacement will be available in the event the item is damaged in transport, exclusions apply*. Please see the Shipping, delivery & returns link on each retail page for more information.
*EXCLUSIONS: If, in the event, the freight company has recommended certain packaging for protection and the customer does not comply and receives the item in a damaged condition, the freight company will not be responsible for those damages.
Inspection Recommendations:
Within 48 hours of receiving your product, carefully inspect the packaging. If damage to the packaging is present, take a picture. Open the package and inspect the product. If the product appears damaged, take a picture. Send an email describing damages with attached photos to: support@mccroskeyinteriors.com
*EXCLUSIONS: Items may qualify as a return for replacement if an item is damaged and the following steps have been taken: 1) Photos of the damaged exterior/box/packaging; 2) Photos of the damaged product; 3) Email support@mccroskeyinteriors.com
Upon receipt and review of returned item(s), including email with photos and specified damage(s), a replacement for the damaged item will be issued. As a courtesy, when returning for replacement, McCroskey Interiors will procure return shipping and ship-to fees as well as those associated with credit card transaction processes. Replacements may take up to 10-12 weeks.